Privacy policy

Last updated: September 14, 2026

At Souq123, we respect your privacy and are committed to protecting the personal information you provide when using our website and services.

This Privacy Policy explains what information we collect, how we use it, and when it may be shared.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect information such as:

  • Your name
  • Delivery address
  • Mobile phone number
  • Email address
  • Order details
  • Product and delivery information
  • Payment or transaction information, where applicable
  • Information you provide when contacting customer support
  • Technical information such as browser type, device information, IP address, and website activity

We only collect information that is reasonably necessary to operate and improve our store and provide our services.

2. How We Use Your Information

We may use your information to:

  • Process and fulfill your orders.
  • Arrange delivery of your purchases.
  • Confirm orders and delivery details.
  • Provide customer support.
  • Handle replacement or refund requests.
  • Communicate with you about your orders.
  • Prevent fraud, misuse, and unauthorized activity.
  • Improve our website, products, and customer experience.
  • Comply with applicable legal and regulatory requirements.

3. Cash on Delivery Orders

For Cash on Delivery orders, information such as your name, phone number, delivery address, and order details may be shared with the service providers necessary to process and deliver your order.

We only share information reasonably required for these purposes.

4. Service Providers

We may use trusted third-party service providers to help operate our business, including providers involved in:

  • Website hosting and technology.
  • Payment processing.
  • Order fulfillment.
  • Delivery and logistics.
  • Analytics and website performance.
  • Customer support.
  • Marketing and communications, where applicable.

These providers may have access to information only to the extent reasonably necessary to perform their services.

5. Marketing Communications

If you choose to receive promotional communications from us, we may use your contact information to send information about products, offers, or updates.

You may unsubscribe from marketing communications at any time using the available unsubscribe option or by contacting us.

Transactional and service-related communications, such as order confirmations and delivery updates, may still be sent when necessary to complete your order or provide our services.

6. Cookies and Similar Technologies

Souq123 and certain service providers may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember preferences.
  • Understand how visitors use our website.
  • Improve website performance.
  • Support relevant marketing activities where applicable.

You may be able to manage cookies through your browser settings.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, or disclosure.

However, no internet-based system can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal or regulatory obligations.

9. Your Rights

Subject to applicable UAE laws and regulations, you may have rights relating to your personal information, including the ability to request access to or correction of certain information.

You may contact us if you have questions or concerns about how your personal information is handled.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate involvement of a parent or legal guardian.

If you believe a child has provided personal information to us improperly, please contact us so we can review the situation.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable requirements.

Any updated version will be posted on this page with a revised Last updated date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us through our Contact Us page or email:

Email: souq1230@gmail.com