Shipping policy

Last updated: September 14, 2026

At Souq123, we aim to make delivery across the UAE simple, reliable, and convenient.

1. Delivery Coverage

We currently deliver across the United Arab Emirates (UAE).

Orders are fulfilled through our UAE fulfillment network and delivered to the address provided during checkout.

2. Processing & Dispatch

Most confirmed orders are prepared for dispatch within 0–1 business day, subject to product availability and operational conditions.

Orders may occasionally require additional processing time due to:

  • Order verification
  • Product availability
  • Public holidays
  • Operational circumstances
  • Incorrect or incomplete customer information

3. Estimated Delivery Time

Our typical delivery timeframe is approximately:

1–2 business days after dispatch

Delivery times are estimates and are not guaranteed. Certain locations or circumstances may require additional time.

4. Free Delivery

Free delivery is currently available across the UAE on eligible Souq123 orders.

If any delivery charge applies to a particular product or order, it will be clearly displayed before you complete your purchase.

5. Cash on Delivery

Cash on Delivery (COD) is available across the UAE for eligible orders.

Please keep the exact order amount ready when your order is delivered.

6. Order Confirmation

For some orders, we may contact you to confirm your order and delivery details before dispatch.

To avoid delays, please provide an accurate:

  • Full name
  • Delivery address
  • Mobile phone number
  • Email address, where applicable

7. Failed Delivery or Refused Orders

If an order cannot be delivered because of an incorrect address, unreachable customer, repeated failed delivery attempts, or refusal to accept the order, the order may be cancelled.

Any applicable charges or consequences will be handled according to the circumstances of the order and applicable law.

8. Tracking

Where tracking information is available, it may be provided to you after your order has been dispatched.

Tracking availability and updates may vary depending on the delivery service and destination.

9. Delivery Delays

Although we aim to meet the estimated delivery timeframe, delays can occasionally occur because of:

  • Public holidays
  • Weather conditions
  • Traffic or logistical disruptions
  • Incorrect or incomplete delivery information
  • Customer unavailability
  • Courier or operational delays
  • Other circumstances beyond our reasonable control

We appreciate your patience in such situations.

10. Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

If you need to correct your delivery details after placing an order, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has been processed or dispatched.

11. Contact Us

If you have a question about your delivery, please contact Souq123 through our Contact Us page or email:

Email: souq1230@gmail.com

Please include your order number when contacting us about an existing order.