Terms of service

Last updated: September 14, 2026

Welcome to Souq123. These Terms of Service govern your use of the Souq123 online store and your purchase of products through our website.

By accessing our website or placing an order, you agree to these terms.

1. About Souq123

Souq123 is an online retail store offering a selection of useful, practical, lifestyle, technology, home, beauty, and everyday products to customers in the UAE.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.

However:

  • Product colors may appear slightly different depending on your device or screen.
  • Packaging and product appearance may occasionally vary.
  • Product specifications may change where permitted by the manufacturer or supplier.
  • Minor differences between product images and the delivered product may occur.

If a product is materially different from its description, your applicable consumer rights remain unaffected.

3. Prices

All prices displayed on Souq123 are in United Arab Emirates Dirhams (AED) unless otherwise stated.

Prices, products, offers, and promotions may change at any time.

Any applicable charges will be shown during checkout before you complete your order.

4. Placing an Order

When you place an order, you are making a request to purchase the selected products.

We may contact you to confirm your order and delivery information before dispatch.

An order may be cancelled or declined where reasonably necessary, including in cases involving:

  • Product unavailability.
  • Incorrect pricing or product information.
  • Incomplete or inaccurate customer information.
  • Suspected fraudulent or unauthorized activity.
  • Repeated failed or refused Cash on Delivery orders.
  • Circumstances that prevent us from fulfilling the order.

If an order is cancelled after payment has been received, any applicable refund will be handled in accordance with applicable law and the circumstances of the order.

5. Cash on Delivery

Souq123 currently offers Cash on Delivery (COD) for eligible orders across the UAE.

Customers should keep the exact order amount ready when the order is delivered.

6. Delivery

Orders are delivered across the UAE according to our Shipping Policy.

Estimated delivery times are provided as guidance and may vary due to operational, logistical, weather, holiday, address, or other circumstances.

7. Refunds and Replacements

Refunds and replacement requests are handled according to our Refund & Replacement Policy.

Nothing in this policy is intended to exclude, restrict, or waive any consumer rights that cannot legally be excluded under applicable UAE law.

8. Acceptable Use

You agree not to use the Souq123 website for unlawful purposes or in a way that could:

  • Damage or disrupt the website.
  • Attempt unauthorized access to our systems.
  • Introduce malicious software or harmful code.
  • Interfere with other customers' use of the website.
  • Misuse our services or information.

9. Intellectual Property

The content of the Souq123 website, including our branding, logo, text, graphics, images, design elements, and other materials, is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, or commercially use our content without appropriate authorization.

10. Website Information

We make reasonable efforts to maintain accurate website information, but occasional typographical errors, technical errors, omissions, or outdated information may occur.

We reserve the right to correct errors and update information when necessary.

11. Privacy

Your personal information is handled according to our Privacy Policy.

By using our website and placing an order, you acknowledge that information necessary to process and deliver your order may be shared with relevant service providers.

12. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or applicable requirements.

The updated version will be posted on this page with the revised date.

13. Applicable Rights

These terms are intended to operate in accordance with applicable laws and regulations of the United Arab Emirates.

Nothing in these Terms of Service limits any mandatory consumer protection rights available to customers under applicable law.

14. Contact Us

If you have questions about these Terms of Service, please contact us through our Contact Us page or email:

Email: souq1230@gmail.com